Terms

These Terms of Use ("Terms") are a binding agreement between you and Flatre ("Flatre," "we," "us") governing access to and use of the Flatre platform, websites, APIs, and related services (collectively, the "Service"). By creating an account, signing in, or using the Service you agree to these Terms and our Privacy Notice.

Please read Section 11 (Disclaimers), Section 12 (Limitation of liability), Section 13 (Indemnification), and Section 16 (Dispute resolution and arbitration) carefully. They limit our liability and affect your legal rights, including how disputes are resolved.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You represent that any regulated real estate activity you conduct through Flatre is performed under a valid license or other lawful authority in your jurisdiction. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly of any suspected unauthorized use.

2. Workspaces and members

Flatre is organized into workspaces. The person or entity that creates a workspace (the "Workspace Owner") is responsible for the workspace, its configuration, and the conduct of members it invites. Members granted administrative rights may manage settings, integrations, and content. If you access a workspace you do not own, the Workspace Owner may view and control your use and content within that workspace.

3. Your content and data

You retain ownership of content you submit to the Service ("Customer Content"), including contacts, leads, listings, transactions, communications, and documents. You grant Flatre a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to provide and improve the Service for you and the people you authorize. You are responsible for having the rights and consents required to submit Customer Content, including for any individual whose information you upload.

4. Acceptable use

You agree not to:

• Violate law, any applicable real estate or advertising regulation, or third-party rights.
• Use the Service to discriminate on any basis protected by fair-housing law or to send unlawful marketing communications (including violations of TCPA, CAN-SPAM, CASL, or equivalent).
• Upload malware, attempt to breach security, or probe the Service for vulnerabilities without authorization.
• Reverse-engineer the Service, or resell, sublicense, or white-label it without our written permission.
• Use the Service, its public website, interfaces, screenshots, metadata, documentation, or outputs to build, clone, train, fine-tune, evaluate, or benchmark a competing product or service.
• Use automated means to scrape, extract, reproduce, bulk-capture, or create datasets or embeddings from the Service except through a documented API or another integration Flatre expressly authorizes.
• Circumvent access controls, crawler directives, rate limits, bot protections, or other technical measures used to protect the Service.
• Impersonate another person or misrepresent your affiliation.

These restrictions do not prohibit ordinary indexing by search crawlers that Flatre permits through its published crawler policy, or authorized use of a documented Flatre API or OAuth-scoped MCP connection within the permissions, limits, and purposes granted to that connection.

SMS messaging

Flatre SMS is an optional, one-way notification program for workspace members. If you opt in, Flatre may send action-required lead, showing, and open-house alerts to the mobile number in your member profile. Flatre does not provide client or vendor text conversations. Message frequency varies with workspace activity. Message and data rates may apply. Reply STOP to opt out and HELP for help. You can also contact support at support@flatre.ai. Carriers are not liable for delayed or undelivered messages. SMS handling is described further in our Privacy Notice.

5. Third-party integrations

The Service connects with third-party services (including configured brokerage MLS providers, email providers, CRMs, and e-signature providers). Your use of a third-party service is subject to that provider's terms and policies, which you are responsible for reading and following. Flatre is not responsible for the availability, accuracy, or actions of any third-party service. Your authorization to connect an integration is your authorization for Flatre to exchange the data described in the connection disclosure on your behalf. Connecting Gmail or Outlook permits delivery only after an authorized person writes, approves, or separately authorizes a fixed follow-up; it does not by itself authorize any message to be sent. General outbound messages require human approval; separately authorized fixed follow-ups may send automatically within their stated limits.

6. MLS and listing data

Listing, property, and market data accessed through a configured Flatre MLS integration is provided by third-party MLSs and aggregators, subject to their terms. You are responsible for complying with your MLS's rules, including attribution, display, caching, and IDX requirements. Data may be delayed, incomplete, or inaccurate; verify independently before relying on it for advice to a client or for transaction decisions.

7. AI features

Flatre uses generative AI to draft messages, summarize content, extract transaction data, and recommend next steps. AI outputs are probabilistic and may be incomplete or incorrect. They are not legal, tax, financial, or professional advice. You are responsible for reviewing any AI output presented for approval and for choosing and monitoring your workspace's automation settings. Review first is the initial new-deal default; an owner may choose Trusted auto for future deals within the workspace maximum. Existing deals retain their saved policy. Trusted auto lets Flatre complete governed routine internal actions after safety checks. General outbound messages, sensitive or ambiguous changes, legal, financial, and price terms, destructive actions, and provider commitments require human approval. Separately authorized fixed follow-ups may send automatically within their stated limits. Autopilot is visible but unavailable. You should verify AI output before relying on it in a transaction and can lower a deal's automation level at any time.

Customer support uses a separate mandatory processing workflow. Flatre may use provider-backed AI for private classification and selection of approved support guidance even when workspace AI is disabled. This workflow does not authorize AI to change legal, financial, billing, security, privacy, contract, or price terms, make a provider commitment, or perform a destructive action. Requests containing possible secrets bypass the AI provider and require qualified human review. With separate permission, a connected AI assistant can submit support requests and replies and retrieve your own cases. This support access does not authorize changes to workspace records. General guidance does not open a case; support updates are retrieved when requested.

8. Fees and billing

If you subscribe to a paid plan, you agree to the pricing, billing period, and renewal terms presented at checkout. Fees are charged in advance, are non-refundable except as required by law, and renew automatically unless you cancel before the renewal date. We may change fees on at least 30 days' notice; changes take effect at the next renewal. Taxes are your responsibility.

9. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by Flatre or its licensors and is protected by intellectual-property law. Subject to these Terms and timely payment of any fees, Flatre grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. Feedback you provide may be used by Flatre without restriction.

10. Suspension and termination

You may stop using the Service and initiate account deletion from Account & Security settings in the iOS app, or request account closure through our verified support workflow, at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to Flatre or others. On termination, your right to use the Service ends. Export and deletion requests remain subject to identity and workspace-authority checks, and data may be retained where law or legitimate security or compliance needs require it.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." FLATRE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FLATRE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT AI OUTPUTS WILL BE ACCURATE; OR THAT THIRD-PARTY DATA WILL BE AVAILABLE OR CORRECT. FLATRE IS NOT A LICENSED REAL-ESTATE BROKERAGE, LAW FIRM, ACCOUNTING FIRM, OR LENDER, AND DOES NOT PROVIDE LEGAL, TAX, FINANCIAL, OR BROKERAGE ADVICE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLATRE AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR LOST TRANSACTIONS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. FLATRE'S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FLATRE FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You will defend, indemnify, and hold harmless Flatre from claims, damages, and expenses (including reasonable attorneys' fees) arising from (a) Customer Content, (b) your use of the Service in violation of these Terms or law, (c) your breach of a third-party integration's terms, or (d) your violation of a third party's rights, including fair-housing, consumer-protection, or privacy rights.

14. Changes to the Service

We may add, modify, or remove features, and we may impose usage limits. We try to give reasonable notice of material changes that disadvantage paid customers.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the Service or by email. Your continued use after the effective date constitutes acceptance.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties agree to resolve disputes through binding, individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in San Francisco, California, except either party may seek injunctive relief in court for intellectual-property or confidentiality disputes. You and Flatre each waive the right to a jury trial and to participate in a class action.

17. Miscellaneous

These Terms, together with the Privacy Notice and any order form, are the entire agreement between you and Flatre regarding the Service. If a provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Flatre may assign them in connection with a corporate transaction. Notices to Flatre must be sent to the address below.

18. Contact

Questions about these Terms: legal@flatre.ai.